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Iinfrastructure outage.
IMPORTANT - Infrastructure Upgrades
Server Down
Scheduled Maintenance
Virgina, Busy Signals
Scheduled Maintenance
Maintenance notice
Maintenance notice
Telco System Maintenance/Upgrades
Server Maintenance

Iinfrastructure outage.	September 1 2015, 04:38 pm
Saturday 08-22-2015, 8:50pm: Due to a co-location infrastructure outage our servers were down for approximately six hours and our email, ftp and other servers were off line until 8:15pm Saturday. All services are now currently running and have been tested. Email will slowly be recovered, however, some email sent to you on our servers may not be fully recovered. We are sorry for the inconvenience, if you have any questions please contact us.
Posted by: Webmaster

IMPORTANT - Infrastructure Upgrades	October 15 2008, 07:45 pm
From: Cape Cod Web Service To: ALL CUSTOMERS Problem: Infrastructure Upgrades Description: Our Telco and server facility will be performing emergency infrastructure upgrades to their systems between Wednesday, October 15, 2008 at 10:00PM ET and Thursday, October 16, 2008 at 6:00AM ET. Our servers, email, web site, FTP, STV and all other services will be accessible intermittently during the maintenance window. This upgrade is being conducted to upgrade back end infrastructure and firmware code. This will help prevent unnecessary downtime in the future, such as the one we experienced on Monday October 13th. Thank you for your patience, Webmaster
Posted by: Webmaster

Server Down	May 20 2008, 10:56 am
From: Cape Cod Web Service To: All Customers Re: Server Down Status: Now back on-line. Description: Our main server and DNS servers were down this morning. They were restored at approximately 10:00AM EST. This did not affect dial-up, DSL or logging on to the Internet, Email was affected as were some of our hosting accounts. We are currently looking into what caused the problem. You may notice server latency and short outages as we run diagnostics, etc. Thank you for your understanding, we are sorry for any inconvenience. Webmaster at Cape Cod Web Service
Posted by: Webmaster

Scheduled Maintenance	December 20 2007, 12:30 am
From: Cape Cod Web Service To: All Customers Re: Maintenance Description: There will be a scheduled infrastructure upgrade to our systems between Thursday, December 27, 2007 at 10:00PM ET and Friday, December 28, 2007 at 6:00AM ET. Your accounts, Email, Web sites and all services will be accessible intermittently during the maintenance window. This upgrade is being conducted to upgrade back end infrastructure and firmware code on several Network Attached Storage (NAS) devices. This will not affect Dial-up, DSL, Internet or Internet logon. Thank you for your understanding. Webmaster at Cape Cod Web Service
Posted by: Webmaster

Virgina, Busy Signals	August 17 2007, 01:24 pm
From: Cape Cod Web Service To: Virgina and surrounding area dial-up and DSL customers Problem: Busy Signals Description: Verizon has a trunk group that is down and causing busy signals for numbers in the 804 Area Code and possibly surrounding areas as well. They are working on the problem and hope to have service restored shortly. Thank you, Cape Cod Web Service
Posted by: Webmaster

Scheduled Maintenance	December 12 2006, 03:49 pm
From: Cape Cod Web Service To: All Customers Re: Maintenance Description: We will be performing scheduled maintenance on our name server between Wednesday, December 13, 2006 at 11:00PM ET and Thursday, December 14, 2006 at 5:00AM ET. Due to this maintenance, some services will be accessible intermittently during this time. We are informing you because there will be intermittent service or "slowness" during the maintenance window. This will not effect Dial-up Internet or Internet logon. Thank you for your understanding. Webmaster at Cape Cod Web Service
Posted by: Webmaster

Maintenance notice	August 2 2006, 11:01 pm
To: All Customers Information: Maintenance notice Description: Our bandwidth provider will be performing scheduled infrastructure upgrade to their systems between Thursday, August 3, 2006 at 11:00PM EDT and Friday, August 4, 2006 at 5:00AM EDT. Our Web server and email servers, will be accessible intermittently during the maintenance window. This maintenance will not affect internet logon's or access. Thank you, Webmaster capecodwebservice.com
Posted by: TechHelp@ccwebs.com

Maintenance notice	July 15 2006, 12:55 am
To: All Customers Information: Maintenance notice Description: Our bandwidth provider will be performing scheduled infrastructure upgrade to their systems between Saturday, July 15, 2006 at 11:00PM EDT and Sunday, July 16, 2006 at 5:00AM EDT. Our Web server and email servers, will be accessible intermittently during the maintenance window. We are informing you because there will be intermittent service or slowness during the maintenance window. This maintenance will not affect internet logon's or access. Thank you, Webmaster capecodwebservice.com
Posted by: TechHelp@ccwebs.com

Telco System Maintenance/Upgrades	April 4 2006, 11:44 am
From: Cape Cod Web Service To: All Customers Re: Telco System Maintenance/Upgrades Our telco will be performing scheduled infrastructure upgrade to their systems between Saturday, April 8, 2006 at 11:00PM EDT and Sunday, April 9, 2006 at 5:00AM EDT. Web Pages: Service to our web server will be intermittent. You may have trouble resolving to our sites. Email: Your ability to access, send/receive email will also be intermittent. Internet: This upgrade will NOT affect your ability to logon or surf the internet. Our radius servers are housed with a different telco. Description: The telco is upgrading hardware at a number of their facilities. This upgrade is said to "improve service" to all customers. This maintenance has nothing to do with our servers or hardware/software. We are not performing the maintenance, the telco is. Thank you, Tech Support
Posted by: TechHelp@ccwebs.com

Server Maintenance	January 3 2006, 10:27 pm
To: All Customers Re: Server Maintenance Server Maintenance: Do to ongoing intermittent problems with our server we will be performing maintenance on the server from approximately 2AM to 4AM on 01-04-2006. This maintenance will affect ALL server functions as the server will be taken off-line. There will be no backup during this maintenance window. All email, servers, HTTP, SMPT, FTP, POP will be unavailable during this maintenance. We are sorry for any inconvenience this may cause. Thank you, Webmaster@ccwebs.com
Posted by: Webmaster@ccwebs.com

Network Maintenance	December 6 2005, 04:51 pm
From: Cape Cod Web Service . com To: All dial-up customers Re: Network maintenance We were just now notified from the telco (our bandwidth supplier) that on Wednesday, December 7th, at 00:01:00 2005 they will be performing "network upgrades" and they are scheduled to end on Wednesday December 7th, at 08:00:00 2005. They are giving about an eight (from midnight to 8am MST) hour period to replace equipment and upgrade software. Expect to get some disconnects and "unable to connect" errors during the update window. This update has nothing to do with our systems, it is completely the teclo's equipment. We are sorry for the late notice, but again, we were just notified. When they notify us the upgrade is complete, we will send out another email. Thank you, Webmaster@ccwebs.com
Posted by: Webmaster@ccwebs.com

Fraud email with attachment	October 13 2005, 09:04 pm
From: Cape Cod Web Service . com To: All customers Re: Fraud email IMPORTANT! Description: Some of our customers have received an email, explaining that their account has been suspended do to spamming. WE DID NOT SEND THIS EMAIL. If you receive it delete it. The email contains a zip file as an attachment which is a virus. The email looks like this: ----------------------------- Dear Ccwebs Member, Your e-mail account was used to send a huge amount of unsolicited spam messages during the recent week. If you could please take 5-10 minutes out of your online experience and confirm the attached document so you will not run into any future problems with the online service. If you choose to ignore our request, you leave us no choice but to cancel your membership. Virtually yours, The Ccwebs Support Team +++ Attachment: No Virus found +++ Ccwebs Antivirus - www.ccwebs.com ------------------------------- Again, this is not from us, please delete it if you receive it. Thank you, Webmaster@ccwebs.com
Posted by: Webmaster@ccwebs.com

IMPORTANT - Email hoax	September 29 2005, 09:29 pm
IMPORTANT! Please read. From: Cape Cod Web Service .com To: All Customers We have been alerted that a hoax email using our name has been sent out in the form of a warning email. The Hoax also has a virus as an attachment. If you receive it, delete it. The following email is NOT from us. The hoax email is listed below. Thank you, Webmaster@ccwebs.com -------------------------------------------- Dear user, the management of Ccwebs.com mailing system wants to let you know that, We warn you about some attacks on your e-mail account. Your computer may contain viruses, in order to keep your computer and e-mail account safe, please, follow the instructions. Further details can be obtained from attached file. Cheers, The Ccwebs.com team http://www.ccwebs.com -------------------------------------------------
Posted by: Webmaster@ccwebs.com

Email Phishing scam	May 23 2005, 07:47 pm
From: Cape Cod Web Service To: All Customers Re: EBay Phishing scam Description: We have been watching a new batch of Phishing scams over the last week or so. They come with an EBay logo and look authentic, they are NOT. Do NOT click on any link in them and do not respond to them. They are scams. They get the user to input usernames and passwords as well as credit card numbers. We have attempted to block them and have seen a dramatic drop in the number that get through. They shift sending points and particulars many times in one mailing, it makes them hard to block. The emails read something like this: ------------------------------------------------- Dear eBay Member, We recently noticed one or more log in attempts to your eBay account from a foreign IP address and we have reasons to believe that your account was used by a third party without your authorization If you recently accessed your account while traveling, the unusual login attempts may have been initiated by you The login attempt was made from: IP address: 150.168.40.104 ISP Host: cache-66 proxy aol com By now, we used many techniques to verify the accuracy of the information our users provide us when they register on the Site However, because user verification on the Internet is difficult, eBay cannot and does not confirm each user's purported identity Theft, we have established an offline verification system to help you evaluate with who you are deal with. Please save this fraud alert ID for your reference Please Note - If you choose to ignore our request, you leave us no choice but to temporally suspend your account. * Please do not respond to this e-mail as your reply will not be received Respectfully, Trust and Safety Department eBay Inc. ------------------------------------------------- PLEASE IGNORE THESE EMAILS, THEY ARE SCAMS. We would like to thank James H. for bringing this to our attention. Thank you, Webmaster@ccwebs.com
Posted by: Webmaster@ccwebs.com

May 2005 Newsletter	May 13 2005, 02:22 pm
Cape Cod Web Service.com Newsletter Welcome to our newsletter. In this newsletter: 1. Enforcing check payment agreement. 2. Spam Filtering -- turning up the filter. 3. Spyware removal program. ================== 1. Enforcing check payment agreement. This action only applies to customers paying by CHECK. Over the past several months we have had a growing problem with late payments. While most of our customers pay on time, there is a small number who regularly fail to do so, and the majority of these customers also fail to respond to automated email reminders, forcing us to use more expensive and time-consuming paper invoices. We have decided rather than penalizing the rest of our customers by raising prices, we will enforce the check payment agreement. Starting May 31st, 2005 all accounts that have not received June 2005's payment, (and all subsequent months payments by the end of the previous month), will be suspended automatically. The account will remain on the system, but customers will not be able to log on. This will serve as notice to the customer that the account is overdue. If payment is made later, we will re-enable the account after receipt of the check. Please note that payment must be received for ALL past due amounts for your account to be reinstated in this manner. We regret that this action is necessary, but in fairness to our other customers, we have no choice. Your check must actually be RECEIVED before your account will be reactivated. This process will take anywhere from three to seven days after the customer mails the check. If an account is repeatedly delinquent we will enforce the $10.00 re-connect charge, but, at this time we hope the above action will rectify the problem. Again this action ONLY applies to customers paying by CHECK. We have in place Checking Account Debiting, Debit Account and Credit Card payment systems that will avoid late payments. To enroll in one of these automatic payment systems please email Accounting@ccwebs.com for more information. To read the terms of service agreement in full please go to: http://www.ccwebs.com/agreement.htm The Terms of Service Agreement paragraph regarding check payments is below: "If payment is by check, payment is due by the 1st of each month. We do NOT send out invoices of any kind, it is the sole responsibility of the User to remit timely payments. Dishonored checks are subject to a collection fee to be determined by Cape Cod Web Service . Com in its sole and absolute discretion and User's account may be suspended until the account is current. If payment is not received, service will be suspended or terminated and a re-activation fee of $10.00 will be added to charges for additional service. In no event shall the User stop payment by use of their holders bank, whereby a charge back may or may not occur. If a charge is refused by Users credit card/debit or checking account by use of the aforementioned method the User understands and agrees to pay a $25.00 termination fee." ----------------------------------------------------------------------- 2. Spam Filtering -- turning up the filter. As many users know our spam filter has been up and running for about a year now. We have continually made adjustments to the system to improve its accuracy. Unfortunately, Spam vendors have continually found new ways of spamming, some of which are very clever in evading the filters. We have received many inquiries about increasing the spam filter's readiness to flag spam. We have made a decision to turn up the spam filter on a trial basis. This new setting will catch much more spam but, unfortunately, may catch many more legitimate mailings as well. We ask our customers to email us at webmaster@ccwebs.com should the new settings become a problem in flagging legitimate email as spam. If the new settings cause too much of a problem we will re-adjust the settings back to a lower point. Again, please email webmaster@ccwebs.com should the new settings cause a problem. We will make a decision based on the number of emails we receive. IMPORTANT! - CUSTOMERS WHO HAVE THEIR SPAM SET TO AUTO-DELETE SHOULD CHECK THE DELETED EMAIL BEFORE EXITING THE PROGRAM OR EMPTYING THE DELETED BOX AS A PRECAUTION TO MAKE SURE WANTED EMAILS ARE NOT DELETED. ----------------------------------------------------------------------- 3. Spyware removal program.* Many, many customers have complained about spyware running on their systems. Spyware is any type of program installed on your computer without your knowledge or consent which is used to collect information about you and or your computing habits, typically to direct you to advertising websites or to steal personal information that may be used in some sort of identity fraud. Common symptoms include large numbers of "pop-up" windows as soon as you connect to the internet, an unexpected change in your home page, or a general sluggishness in computer performance. Unfortunately spyware is deposited on your computer by the web sites you visit. Although some newer virus protection programs scan for known spyware threats, they do not offer the level of protection available through dedicated anti-spyware programs. This is NOT virus protection; spyware is a whole different "ball game". For over a year now we have been running "Spyware Doctor(R)" on our in house systems. We have found it to be a program that works well and with little overhead to the computer. The program also seems to "play nice" with other programs. We have made special arraignments with the makers of Spyware Doctor to bring a special price to our customers. Spyware Doctor normally sells for $29.95 over the Internet as a download. We are offering it to our customers as a download for $20.00 per license (plus MA sales tax, if you live in MA). Should you want to purchase a license for the Spyware Doctor at the reduced rate you will need to purchase it from us at: http://www.ccwebs.com/spyware-doctor/ To read more about Spyware Doctor go to: https://www.pctools.com/spyware-doctor/ You may download a trial version (please test the software before purchase as there are no refunds) directly from PC Tools at: https://www.pctools.com/spyware-doctor/download/ The trial version will identify all of the threats found by the registered version; however it will remove only a small subset consisting of some of the more common threats. In addition to removing all detected threats, registration will enable a live update feature which can automatically add new threats to the list of items for scanning, and automated scanning schedules, along with "real-time" protections that work with your browser to stop malicious pages from loading and to keep spyware off your computer altogether. Please note that if you use the registration feature in the trial version or purchase it on their web site you will pay full price. You should download the trial version and then use the link above to make your license purchase from CCWebs. The only difference is the cost of the license. All support and further information comes from PC Tools not Cape Cod Web Service, we will not provide technical information or support for this product. ----------------------------------------------------------------------- Thank you for using Cape Cod Web Service. (R) - Registered Trademark. * - These programs, software and or patches are supplied only as a helpful suggestion. We are not affiliated with any of these companies nor do we receive any kind of compensation from them. We have no responsibility for how they work or their functionality on your computer. The user has the sole responsibility to test and appraise the software, programs or patches. We recommend that you back up any important data or system information before you install any new software.
Posted by: Webmaster@ccwebs.com

New routing equipment on radius servers	March 15 2005, 07:23 pm
From: Cape Cod Web Service To: All East Coast Customers Re: New routing equipment on radius servers Description: Late tonight new load balancing equipment will be installed on the East Coast site. This window will occur between: 11:00pmPT/2:00amET/7:00amGMT and 2:00amPT/5:00amET/10:00amGMT. Services affected include: radius (dialup) logins. Services are not expected to be affected all at once. Services will only be down a few minutes at a time during this window. Maximum downtime is expected to be 10-20 minutes per incident, with no more than 5-7 incidents. Thank you for your patience, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Server Unreachable	February 18 2005, 08:48 am
From: Cape Cod Web Service To: All Customers Re: Server Unreachable Description: Last night some users (not all) were unable to surf to, or get email from our servers. There were no errors with the server and it was running as normal. At this point as best as we can tell, there was a DNS drop at some point on the web which prevented some networks from resolving to our site. Our site was reachable from the UU Network but not most others. We have requested an investigation into the DNS drop. It is possible that someone tried to hijack our IP's and DNS but, it's too early to tell. Our servers are currently reachable and we will monitor them today. We will try to keep you informed on the status of this issue if and when we are updated. We are sorry for the inconvenenice. Thank you, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

System Maintenance	February 6 2005, 03:10 am
From: Cape Cod Web Service To: All customers Re: System Maintenance Description: This morning between 1:00AM and 2:30AM EST we performed system maintenance. This maintenance took our servers off-line for about a little more than an hour. All systems are now back on-line. This maintenance was to enhance the performance of the main HTTP server. We are sorry for any inconvenience this may have caused. Thank You, TechHelp@ccwebs.com
Posted by: techhelp@ccwebs.com

X5, web acceleration customers	January 26 2005, 01:36 pm
From: Cape Cod Web Service To: All X5, web acceleration customers Re: Network Maintenance Announcement -- Slipstream (X5) Description: Maintenance Announcement, Software Upgrade Window Start: Thu Jan 27 07:00:00 2005 Window Stop: Thu Jan 27 08:00:00 2005 Overview: Slipstream will be performing software upgrades tonight during the above listed window. Some users may notice service interruptions for 5-10 minutes while the upgrades are applied. This should not affect non-X5 users. This is an upgrade by Slipstream, not our systems. Thank You, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

IMPORTANT! - email phishing scam	January 25 2005, 07:44 pm
From: Cape Cod Web Service To: All Customers Re: Email phishing scam Description: Someone is emailing a phishing scam to our customers. They are sending an email from "support@ccwebs.com" which we do NOT use. We do have that email address but do not use it. The email to our customers looks like it comes from us. The email states that "Your ccwebs account has been temporarily disconnected because of unauthorized access." and to go online and enter information (use/click on the link in the email). Do NOT do so. The link uses our graphics and mimics our site. But the web site address is not ours. Should you receive one of these please "forward" it to us at webmaster@ccwebs.com We will be sending the information to the federal government for investigation. If you do receive an email from us and are not sure it is really from us don't hesitate to email us at: webmaster@ccwebs.com (enter the address yourself) don't use links or emails from the message. Thank you, Webmaster@ccwebs.com
Posted by: TechHelp@ccwebs.com

Fiber cut	January 19 2005, 08:47 am
From: Cape Cod Web Service To: All customers Problem: Fiber cut Description: Yesterday at approximately 10:00am EST there was a fiber cut that affected our systems. A temporary work-around was put into place. Last night at approximately 11:00pm EST the phone company started repairs which again made our systems appear off-line. The repair was completed at approximately 3:15am. According to the phone company the repairs are complete. We apologize for the inconvenience. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Fraudulent Emails	January 12 2005, 07:27 pm
From: Cape Cod Web Service To: All Customers Problem: Fraudulent Emails Description: We would like to remind our customers about fraudulent or bogus emails that have been increasing on the internet the past few weeks. We have had many reports of emails that are requesting customers to upgrade or update their credit cards or checking account information. They appear to be coming from legitimate sources, such as Ebay, Pay Pal, Chase Bank etc. Do NOT reply to them! Do NOT click on any link the email. These emails are called "phishing" emails. They prey on people who conduct electronic commerce as well as others. The links seem to be legitimate, they take you to a thief's site and ask you for your credit card information and passwords etc. Once they have the information they then sell it. Identity theft is one of the fastest rising crimes in the U.S. If you believe the email is legitimate AND MOST ARE NOT, go directly the site you do business with, i.e. type the address into your browser (www.bankname.place use the address that you normally would, NOT the one in the email) and check the site out. Some Do not's; Do NOT use the addresses in the email. Do NOT click on any link in the email. Do NOT respond or reply to the email. This is not to say that legitimate banks and sites don't request information or send offers via email. Most legitimate emails requesting updated account information from a bank, credit card or other company with which you do business will be addressed to the recipient by name, not generically -- they know who you are and what your account number is. That is not a guarantee it is genuine, but it is a good indicator. Using the telephone to call the company's regular customer service number is an excellent way to verify that a message is legitimate. Make sure you surf to the site manually and check the URL (domain name). Most will tell you to surf to their site and log in to your account. This is the preferred method as you control where you are surfing. Enter information within their site only and make sure you see the "Secure" lock on your browser. If you do not see a secure lock symbol then the site is not secure, do not enter sensitive information. For more information on PC Security and email "Phishing" check our web site at: http://www.ccwebs.com/security/index.htm#Email%20Spoofs http://www.ccwebs.com/security or look for it off the members page on our site at www.capecodwebservice.com or www.ccwebs.com Remember, when in doubt DELETE IT! We would like to thank Peter S., Mary L. and Kenneth H. for reminding us about this rising threat. As a side note, just as I was typing this notice I received an email request to: "update my Citizens Bank account information or the account will be suspended in five days". Even the link looked legitimate, but it's not. (I don't even do business with Citizens Bank). Please keep on the lookout for these emails and DELETE them! Thank you, Webmaster@ccwebs.com
Posted by: TechHelp@ccwebs.com

Outage connectivity in Hawaii - RESOLVED	January 7 2005, 03:28 pm
From: Cape Cod Web Service To: Customers in Hawaii Problem: Outage of internet connectivity - RESOLVED Description: The outage has been resolved. Duration of issue 3h, 11m Thank you, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Email Problems - resolution	December 14 2004, 05:36 pm
From: Cape Cod Web Service To: All Customers Re: Email Problems - resolution Description: We believe the email problem or rather the sending of email issue has been resolved. We have completed many test emails with no problem. We will watch the outgoing email closely to make sure there are no further problems. We would like to thank our customers for their understanding and patience over the past few days. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Server problems - routing	December 10 2004, 12:24 am
From: Cape Cod Web Service To: All Customers Re: Server problems - routing Description: After many hours of work we have found the problem is not with our servers, but, rather with a telco routing facility. Our server along with thousands of others are not being sent traffic through the router facility correctly. This is what is causing the intermittent outages. We have been in contact with the facility, they are aware of the problem and are working to correct this issue. They were unable to give us a time table to repair. However, they are making sites available on a alternateting basis so that the sites are reachable while the repairs are made. We will post more information as we receive it. Our site is available and working (email, ftp, http, etc) at this time. If you are unable at any time to send or receive email please try it periodically until the issue is resolved. We thank you patience, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Server work - ongoing	December 10 2004, 09:12 am
From: Cape Cod Web Service To: All Customers Re: Server problems Description: We will be working on our server for the next few days. We are trying to find the cause of some latency issues. This will cause the web site, email, http services and requests to be intermittent. This will not affect your logging on the internet or access (surfing). We are sorry for the inconvenience, however this is necessary to correct the issue. We thank you and are sorry for the inconvenience. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Email errors - resolution	December 9 2004, 07:02 pm
From: Cape Cod Web Service To: All Customers RE: Email errors - resolution Description: The email issue was resolved at approximately 6:00PM EST on 12-09-2004. Customers should now be able to send and receive email as usual. We are sorry for the inconvenience. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Email errors	December 9 2004, 07:01 pm
From: Cape Cod Web Service To: All Customers RE: Email errors Description: We are currently working on our SMTP (Email Server). You will experience delays and may not be able to send email intermittently while the work continues. 12-09-2004, 3:04PM We are sorry for the inconvenience. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

System outage	November 29 2004, 05:28 pm
From: Cape Cod Web Service To: All customers Problem: System outage Description: Today our system went off-line for about forty five minutes due to unscheduled maintenance. This kept the web server, FTP and email system off-line. The problem has been repaired. It may be necessary to perform some additional maintenance over the next few days. We hope if it becomes necessary to take the system off-line it will be for short intervals. This will not hinder dial-up, you should be able to dial-in and authenticate without interruption (different server). We are sorry for the inconvenience, however this was an unforeseen maintenance event. Thank you for your patience, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Busy signals in western MA	October 1 2004, 04:23 pm
From: Cape Cod Web Service To: Customers in MA Re: Busy signals in western MA Dialing Area. Description: Some areas in western MA are getting a busy signal when dialing in. We have opened a trouble ticket with the telco. They are working on the issue now and should have work completed shortly. Numbers affected: MA Dial Area: 617-507-xxxx 617-344-xxxx 617-942-xxxx 413-692-xxxx This issue is a telephone company line problem and has nothing to do with our service. Thank you, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Email Outage	September 28 2004, 06:44 pm
From: Cape Cod Web Service To: All Customers Re: Email Outage Date: September 28, 2004 Description: We would like to thank all our customers for their patience. Your understanding over the past few days has been overwhelming. We believe that the email problem has been rectified, we will watch the system with guarded optimism. The email issue turned out to be a multi-level problem spanning more that one system and hardware. Working with technical specialists we believe all issues with email have been addressed. If you should find you are having trouble with email please let us know. We are using a system monitoring service for now to watch for errors. The monitoring software slows things down a bit, so we will remove it in a few days. Email that was sent to you during the outage may have been bounced (returned to the sender) so they should know to resend the email. Other emails were captured and saved. To be on the safe side you may want to send a "broadcast" email to your address book to alert them there was an outage and to resend. Again, we would like to thank everyone for their understanding and cooperation over the past few days. It made dealing with this issue easier. Mark B. Webmaster@ccwebs.com
Posted by: TechHelp@ccwebs.com

Server functions restored	September 21 2004, 02:31 am
From: Cape Cod Web Service To: All customers Problem: All Server functions restored Description: First and foremost we would like to thank our customers for their patience and understanding over the past several days. All server functions, ftp, email, FrontPage and hosting have been restored. We will monitor the server closely for the next few days to make sure it remains fully functional. Most service was restored on 09-21-2004 at 12:32am the remainder at 03:14am. Some email that was sent to you was returned to the sender as undeliverable. We suggest to our customers that you send a "broadcast" email to your contacts informing them that your ISP email servers were down, and to re-send any email they may have sent over the past few days. Again, we are very sorry for the inconvenience this has caused our customers. A more detailed email will be sent later today or tomorrow regarding this issue. Again, thank you for your patience, Mark B. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Server upgrades	September 13 2004, 12:31 am
From: Cape Cod Web Service To: All Customers Re: Server updates Description: We will be installing server upgrades over the next three days (September 13th, 14th and 15th). You may notice a delay in email services as the backup server will take over for the main server as necessary. Our main web pages may also display intermittently. This upgrade will not affect internet access, you will be able to connect and browse as usual. Thank you for your patience, TehHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Outages in Florida	August 16 2004, 02:31 pm
To: All customers From: Cape Cod Web Service Re: Outages in Florida Description: We have been getting calls asking when service will be restored to locations in Florida. Most locations have been restored except the hardest hit areas "Charley" went through. Please be aware, most telephone lines in Punta Gorda and surrounding city's/town's in FL are gone. The telco estimates two to three weeks to restore 96% of downed lines. The power companies are reporting about two weeks to restoration. If you are emailing a relative in these areas its a good bet you will not get email from them until the phone lines are restored. Remember dial-up service uses normal phone lines. Thank You, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Outage in NY	June 29 2004, 11:23 am
From: Cape Cod Web Service . com To: Customers in NY Problem: Outage in NY There is currently an outage on the network. On 6/29/2004, a ticket has been opened and is being addressed. Description: Telco Failure User Experience: Busy Signals Cities Affected: ------------------- mount-kisco-da.ny westchester-da.ny port-chester2-da.ny white-plains2-da.ny This situation will be resolved as soon as possible. Thank you for your patience.
Posted by: TechHelp@ccwebs.com

Cape Cod Web Service.com Newsletter	June 14 2004, 12:06 am
Cape Cod Web Service.com Newsletter Welcome to our newsletter. In this newsletter: 1. Spam Filtering -- Now Running. 2. Setting up Message Mail Rules. 3. ccwebs Instant Messenger. ================== 1. Spam Filtering -- Now Running. As many of our users have noticed by now our spam filter is up and running. Spam is now flagged as "*****SPAM*****" in the subject line. All you need to do is create a message rule to either automatically delete it or place it in a "spam" folder were you can view at it at your convenience (see making message rules below). The spam filter flags emails using a points system. Each part of the email is scanned and scored a rating by many factors. If the score is high it is considered spam, it is flagged. For example, if it sees the email address masked, it rates that line as "2.8 OBSCURED_EMAIL - BODY: Message seems..." then it rates the next item, say the subject line, and so on. A high score (all items total) and the email will be flagged as spam, a lower score it will not be flagged. This does not mean that an email addressed to you directly with adult or other AD content will automaticly be flagged. The program tries to discriminate "junk" email from normal email. We will be making adjustments to the system as time goes on. We hope this spam filtering will help ease the spam problem. ----------------------------------------------------------------------- 2. Setting up Message Mail Rules. The following describes how to setup a mail/message rule in Outlook Express* to automatically delete email marked as SPAM by our anti-spam program. ~ Start Outlook Express. ~ Click on "Tools", then "Message", then "Mail". ~ The "Message Rules" dialog box should be displayed. ~ Click the "New" button. The "New Meassage Rules" dialog box will open. ~ In the item "1. Select the conditions for your rule." section, place a checkmark in the "Where the subject line contains specific words" box. ~ In the item "2. Select the actions for the rule" section, click (put) a checkmark in the "Delete it" box. Note: here is were you can send the spam to a specific folder if you wish. A word of caution, do NOT select "Do not download it from the server", if you do your mailbox will become full and you will be unable to receive email. ~ In the item "3. Rule Description" section you will notice a highlighted link: "contains specific words", click on it. ~ A "Type specific words" dialog box will open. Type in the top box the word "SPAM" (without the quotation marks) then click on the "ADD" button. The word "SPAM" will now be in the lower box under "Where subject line contains". ~ Click on "OK", the dialog box will close. ~ Click on "OK" on the "Message Rules" dialog box, the box should close. That's it. All email that comes in flagged with "SPAM" in the subject line will automatically be deleted from this point on. If you want to look at the deleted SPAM email just go into your "Deleted Items" folder. Email previously received with the SPAM flag will be unaffected. For further information on using Outlook Express* functions please use the "Help" system in the program or contact the software manufacturer. We do not supply free technical support for this issue, other than this article.~* If you use any other program for email, please use that programs help system for instructions on how to setup mail rules. Some programs do not have such filters or rules. ----------------------------------------------------------------------- 5. ccwebs Instant Messenger We have just released our ccwebs Instant Messenger. It is a great alternative to AOL - AIM, MSM .NET messenger. It will allow you to instant message, chat and A/V with ccwebsIM, AOL and MSN services as well as your Buddy lists etc. The downloadable program is only 1.44 meg (including the install package, the ccwebsIM program itself is only 640K) and it does not invade, takeover or hijack your system. Except for one small AD at the bottom of the ccwebsIM screen there is no other AD system or pop-ups. We own and control the software, we do not sell or make available to anyone your email address. This is free to our customers an your friends (they do not have to subscribe to ccwebs internet service to use the ccwebsIM program). Just download the program and IM someone. Information and download: http://capecodwebservice.com/ccwebsim Help pages for using ccwebsIM: http://capecodwebservice.com/imhelp The ccwebsIM pages are also available off the "Members Page" on our web site. Have fun! ----------------------------------------------------------------------- Thank you for using Cape Cod Web Service. (R) - Registered Trademark. * - These programs, software and or patches are supplied only as a helpful suggestion we have no responsibility as to how they work or their function ability on your computer. The user has the sole responsibility to test and appraise the software, programs or patches. ~* If you want us to "walk" you through the Message Rules setup via the phone, there is a $10.00 flat fee for this issue. (The fee is for us to call you with tech support on this issue, not for the anti-spam system. The anti-spam system is free to our customers.) PLEASE NOTE: We are not affiliated with any of these companies nor do we receive any kind of compensation from them. We are simply supplying the titles for informational purposes and assume no responsibility for the companies or their products. Windows is a copyrighted trademark of the Microsoft Corporation. Mac OS, MacDesk, MAC OS X, are copyrighted trademarks of Apple Computer Incorporated. *1 Linux is an open source program/OS.
Posted by: Webmaster@ccwebs.com

Telco system maintenance in NJ and PA	June 11 2004, 12:03 am
From: Cape Cod Web Service . com To: Customers in New Jersey and Pennsylvania Re: Telco system maintenance STARTING AT: 12:00am on 6/24/2004 DURATION : 1 to 4 Hours DESCRIPTION: Software Upgrade Multiple Cities in New Jersey and Pennsylvania will have service interruptions within this window. Scheduled outage should be 5-10 minutes, intermittent. The Telco is performing this maintenance on their communications system, this is not our system. Thank you, Webmaster@ccwebs.com The following areas and phone numbers will be affected: Moorestown NJ 856 793 0257, Merchantville NJ 856 773 0249, Woodbury NJ 856 879 0132, Blackwood NJ 856 842 0100, Riverton NJ 856 864 0102, Laurel Springs NJ 856 741 0220, Pennington NJ 609 935 0100, Wenonah NJ 856 494 0100, Collingswood NJ 856 946 0100, Marlton NJ 856 762 0104, Pitman NJ 856 956 0115, Glassboro NJ 856 431 0100, Lawrenceville NJ 609 482 0100, Kingston PA 570 338 0100, Haddon Heights NJ 856 522 0100, Jermyn PA 570 521 0112, Haddonfield NJ 856 761 0186, Moscow PA 570 843 0100, Taylor PA 570 543 0101, Moosic PA 570 456 0106, Olyphant PA 570 483 0112, Scranton PA 570 504 0496, Wilkes Barre PA 570 606 0142, Berlin NJ 856 210 2329, Swedesboro NJ 856 294 2174, Riverside NJ 856 368 2333, Medford NJ 609 367 0100, Burlington NJ 609 543 0124, Mount Holly NJ 609 784 0100, Gloucester NJ 856 475 0100, Beaver Brook NJ 856 632 0108, Williamstown NJ 856 649 0100, Wyoming PA 570 694 0101, Allentown PA 610 289 0598, Easton PA 610 991 1889, Catasauqua PA 610 465 0110, Slatington PA 610 978 1776, Reading PA 610 288 0732, Fleetwood PA 484 637 0100, Northampton PA 610 851 0197, Bethlehem PA 610 332 1004, Nazareth PA 610 813 0103, Bath PA 610 571 0134, Hellertown PA 610 456 0100.
Posted by: Webmaster@ccwebs.com

Cape Cod Web Service - Newsletter	April 26 2004, 07:00 pm
Cape Cod Web Service.com Newsletter Welcome to our newsletter. In this newsletter: 1. Microsoft Pop-up Blocker 2. Spam and anti-virus filter we currently perform 3. Spam Filtering -- coming soon 4. Anti-Virus -- Filter 5. Your Credit Card Information ================== 1. Microsoft* Pop-up Blocker - Add-in. Microsoft* has released a "Toolbar" add-in pop-up blocker for their Internet Explorer. This Add-in can be removed without re-installing I.E. This is a free utility and can be downloaded from Microsoft* at: http://toolbar.msn.com/ (please see their web site for any license, use restrictions and any system requirements.) The Toolbar does have some other items in it, but, it's well worth it to have for the pop-up blocker. The file is small (a fast download) about 214 KB. ----------------------------------------------------------------------- 2. Spam and anti-virus filtering we currently perform. We have for the past three years had a low level of spam and ant-virus filtering. We were able to filter some viruses and spam. This level of filtering has become insufficient for all practical purposes. The current filters required manually configuration and constant monitoring. These filters deal with only specific spam and viruses. They are unable to efficiently deal with the spam and virus threat that is now on the web. We will be undertaking new software initiatives to deal with spam and virus threats. (Please see "Spam Filtering".) ----------------------------------------------------------------------- 3. Spam Filtering -- coming soon. We will be installing global spam filtering software shortly. We have been researching a filtering system for many months. We hope to have the new software configured and installed shortly. The spam issue is a complex one. We believe in an open system, that is "raw" Internet. We do not piggy-back, block, add streaming Ads or in any other way slow down or interfere with the Internet signal you receive. We find it deplorable to have to scan or filter email, but, spam is now causing problems with legitimate email delivery. The filtering is done completely by software, it is not seen by anyone, your email will still be confidential. We have carefully monitored the spam problem over the last year, it has worsened. Despite legislation and "self-rule" the spammers have only found new and more efficient ways of spamming. While anti-spam software is not perfect, we hope to reduce the spam by about 78% to 82%. This level of filtering is the best we can do without making it difficult for our customers to receive legitimate email. The filtering system we will be installing will be as un-intrusive as possible, we have looked at many packages and all have drawbacks. The system we have chosen has the fewest drawbacks and the cleanest filter we could find. A notice or newsletter will be sent out when the system is up and running, we hope the only difference that our customers will see is less spam. Of course you must be using your ccwebs.com email account to benefit from this service. ----------------------------------------------------------------------- 4. Anti-Virus -- Filter We are looking at some anti-virus software that will strip viruses from email at the server level. That means that before you get your email it will have been scanned once already. This system is NOT meant to replace your anti-virus software it will be a first-line of defense only. It will not be able to catch all viruses, some are undetectable at the server level, but, should be able to strip or disable many. This pre-screening for virus infected email is about six to eight months away, we are working to find a software solution as soon as possible. ----------------------------------------------------------------------- 5. Your Credit Card Information While discussing with a customer how we handle credit card information security, it was brought to our attention that we should share with our customers the process. All our customers credit card information (as well as debit, checking etc.) are stored only in our "cold" or off-line system (not connected to the Internet or server). When we process your credit card information, for monthly charges etc. the information is then moved to our online systems in an encrypted form and sent via a secure gateway to the bank processing center. We use Authorize.net, one of the foremost leaders in secure on-line credit card gateways for the transactions. The information is then removed from our on-line system back to our "cold" or off-line system. While no system is 100% safe, we take every possible precaution to protect your information. ----------------------------------------------------------------------- Thank you for using Cape Cod Web Service. (R) - Registered Trademark. * - These programs, software and or patches are supplied only as a helpful suggestion we have no responsibility as to how they work or their function ability on your computer. The user has the sole responsibility to test and appraise the software, programs or patches. PLEASE NOTE: We are not affiliated with any of these companies nor do we receive any kind of compensation from them. We are simply supplying the titles for informational purposes and assume no responsibility for the companies or their products. Windows is a copyrighted trademark of the Microsoft Corporation. Mac OS, MacDesk, MAC OS X, are copyrighted trademarks of Apple Computer Incorporated. *1 Linux is an open source program/OS.
Posted by: Webmaster@ccwebs.com

Re: Network outage in -- PA	March 30 2004, 11:55 am
From: Cape Cod Web Service . com Re: Network outage in -- PA Problem: Telco Failure, Busy Signals MCI our telco in PA has just informed us that there is currently an outage in the following areas of PA: Cities Affected: conshohocken-da.pa philadelphia-da.pa norristown-da.pa paoli-da.pa This situation will be resolved as soon as possible. Thank you for your patience. TechHelp@ccwebs.com Cape Cod Web Service . com
Posted by: TechHelp@ccwebs.com

Hoax email *Important*	March 6 2004, 10:12 am
To: All Customers From: Cape Cod Web Service . com RE: Hoax email from capecodmass.net Problem: It has been reported to us that a "hoax" email was sent to some of our customers. This email states that you have violated email rules and you must resign your email. DO NOT attempt to do so AND DO NOT RUN THE ATTACHMENT, it is a VIRUS. This is a hoax/virus. We are looking into this problem. Take no action if you should recive the Hoax/Virus email except to delete it. We would like to thank our customer Diane D. for bringing this matter to our attention. Again, please delete the email if you should receive it. Most importantly make sure your anti-virus protection is up to date. The email text follows. Thank you, TechHelp@ccwebs.com Virus/Hoax email text: ================================================= From: administration@capecodmass.net To: user@capecodmass.net Date: Friday, March 05, 2004 10:44 PM Subject: E-mail account disabling warning. Dear user of Capecodmass.net, Your e-mail account will be disabled because of improper using in next three days, if you are still wishing to use it, please, resign your account information. Further details can be obtained from attached file. Sincerely, The Capecodmass.net team http://www.capecodmass.net =================================================
Posted by: TechHelp@ccwebs.com

Dialup problem in NJ	January 30 2004, 11:11 am
From: Cape Cod Web Service.com To: Dialup customers in NJ Problem: Hardware Fault We submitted a trouble ticket with the telco in NJ for connection problems. The telco found a hardware problem and are in the process of repairing the hardware. ETR is approximately three hours. Cities Affected: barnegat-da.nj hackettstown-da.nj englishtown-da.nj pleasantville-da.nj Thank you, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Unscheduled sever maintenance	January 29 2004, 04:28 pm
From: Cape Cod Web Service .com To: All Customers We are currently performing unscheduled maintenance on one of our servers. This maintenance is affecting all services (http, ftp, smtp, etc.) on the server. Please be assured that we are diligently working to resolve this issue. This does not affect internet access and "surfing". Thank you, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Massachusetts Access number change prompt	January 9 2004, 02:16 pm
From: Cape Cod Web Service.com * Important * To: ALL Dial-up Internet Customers in Massachusetts Re: Access number changes Please be aware that the dial-up access numbers ending in 5599 will stop working shortly. When you log on to the Internet using a disconnected number you will receive a "change number page". This page will prompt you to enter your current phone number. Please proceed and enter the phone number the computer is connected to. The utility will provide you with the replacement number for your area. Follow the directions on the page, disconnect from the Internet and make the change to the dial-up configuration. You may then connect using the new access number. Make the change as soon as possible. Please check the members page: http://ccwebs.com/members and read the "Bullitens" information. We are sorry for the inconvenience, unfortunately we have no control over the POP access numbers as they are changed by the telco. We thank you for your understanding, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

System maintenance	January 3 2004, 03:07 pm
From: Cape Cod Web Service.com To: All customers Re: System maintenance We will be performing scheduled infrastructure upgrade to our accounts servers between Monday, January 5, 2004 at 11:00PM EDT and Tuesday, January 6, 2004, 1:00PM EDT Our web pages and all services will be accessible during the maintenance window. We are informing you because there may be intermittent service or "slowness" in protocols during the maintenance window. Thank you, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Massachusetts Access number changes	January 2 2004, 11:03 pm
From: Cape Cod Web Service.com Massachusetts Access number changes To: ALL Dial-up Internet Customers in Massachusetts Re: Access number changes We have just received word from the MegaPop telco who carries our POP dial-up numbers that they are discontinuing certain dial up numbers in Massachusetts. They are being replaced by new numbers. They have not given us a time table to discontinuance, but, customers can start making changes now or when they are unable to connect. You can continue to use your current number until it is discontinued, then simply substitute the old access number with the new one. Most importantly are the following discontinued numbers but, there are others as well. Please check the listing of new numbers: Discontinued/Replaced Numbers 781-207-5599 508-632-5599 508-437-5599 781-846-5599 508-590-5599 781-459-5599 508-445-5599 561-828-5599 508-355-5599 You can use the search utility on our web site at: http://www.ccwebs.com/LocalNumber.htm to locate access numbers. We have also included a list in the email. If you need help in changing the access number please see the "Members" page on our web site at: http://www.ccwebs.com/members Below is a full list of available numbers for Massachusetts. Please check the city/town you live in or call to and record the number. Make the change now or when the current number is discontinued. New numbers in Massachusetts, USA ------------------------------ 978-662-9809 - Andover, MA 978-487-3050 - Ayer, MA 508-744-3050 - Barnstable, MA 978-415-3050 - Berlin, MA 978-608-9809 - Billerica, MA 617-848-9809 - Boston, MA 617-777-0076 - Boston, MA 781-535-3050 - Braintree, MA 508-443-9809 - Bridgewater, MA 508-436-3050 - Brockton, MA 508-313-9809 - Brocton, MA 781-791-9809 - Burlington, MA 781-362-3050 - Burlington, MA 617-395-9809 - Cambridge, MA 617-682-3090 - Cambridge, MA 781-989-9809 - Canton, MA 774-252-3110 - Cataumet, MA 774-224-3092 - Charlton, MA 781-210-9809 - Cohasset, MA 978-776-9809 - Concord, MA 978-705-9809 - Danvers, MA 781-742-9809 - Dedham, MA 781-493-3050 - Dedham, MA 508-682-9809 - Easton, MA 508-536-9809 - Fall River, MA 508-536-2071 - Fall River, MA 978-878-9809 - Fitchburg, MA 508-772-3050 - Foxboro, MA 508-969-9809 - Framingham, MA 508-202-3050 - Framingham, MA 508-613-9809 - Franklin, MA 508-298-3050 - Franklin, MA 978-410-3050 - Gardner, MA 978-234-9809 - Georgetown, MA 978-865-9809 - Gloucester, MA 978-491-3050 - Gloucester, MA 978-842-9809 - Groton, MA 978-233-9809 - Hamilton, MA 774-237-3050 - Harwich, MA 978-377-3050 - Haverhill, MA 339-200-7026 - Hingham, MA 774-642-6050 - Holden, MA 508-275-9809 - Holliston, MA 857-547-7100 - Jamaica Plain, MA 781-679-9809 - Kingston, MA 339-309-3032 - Kingston, MA 978-416-9809 - Lawrence, MA 781-538-3050 - Lexington, MA 978-746-9809 - Lowell, MA 978-551-3050 - Lowell, MA 781-215-9809 - Lynn, MA 781-342-3050 - Lynnfield, MA 774-553-3110 - Marion, MA 508-630-9809 - Marlboro, MA 978-841-9809 - Maynard, MA 978-331-3050 - Maynard, MA 781-350-3050 - Medford, MA 508-377-9809 - Milford, MA 617-273-9809 - Milton, MA 508-680-3050 - Nantucket, MA 781-898-9809 - Needham, MA 508-576-9809 - North Attleboro, MA 508-936-9809 - Northboro, MA 781-688-9809 - Norwood, MA 781-349-3050 - Norwood, MA 978-717-9809 - Peabody, MA 978-301-9809 - Petersham, MA 978-756-3050 - Petersham, MA 617-837-9809 - Quincy, MA 617-302-3091 - Quincy, MA 508-252-0050 - Rehoboth, MA 781-426-9809 - Revere, MA 781-560-3050 - Revere, MA 781-753-9809 - Rockland, MA 978-910-0090 - Salem, MA 978-843-9809 - Sterling, MA 781-507-9809 - Stoneham, MA 978-277-9809 - Templeton, MA 978-213-3050 - Topsfield, MA 978-523-3050 - Townsend, MA 978-226-3050 - Tyngsboro, MA 508-603-0050 - Upton, MA 508-278-1050 - Uxbridge, MA 774-447-3090 - Vineyard, MA 978-864-9809 - W Newbury, MA 781-577-9809 - Waltham, MA 781-296-3050 - Waltham, MA 508-514-3050 - Wellfleet, MA 978-308-3040 - West Newbury, MA 978-229-9809 - Wilmington, MA 781-497-9809 - Woburn, MA 508-635-9809 - Worcester, MA 508-425-3050 - Worcester, MA Last minute additions: ----------------------------- 978-867-1038 - Beverly, MA 413-749-3080 - Adams, MA 413-461-3080 - Amherst, MA 413-848-3070 - Blandford, MA 413-634-1090 - Cummington, MA 413-477-7090 - Gilbertville, MA 413-429-1170 - Great Barrington, MA 413-376-3080 - Greenfield, MA 413-322-3080 - Holyoke, MA 413-728-3080 - Lenox, MA 413-284-3160 - Palmer, MA 413-242-1122 - Pittsfield, MA We are sorry for the inconvenience, unfortunately we have no control over the POP access numbers as they are changed by the telco. We thank you for your understanding, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

Cape Cod Web Service . com New Web Site	December 31 2003, 11:10 pm
From: Cape Cod Web Service.com To: All Customers Re: New Web Site We have launched our newly designed web site. We hope that our customers will find it helpful. For our customers and members we suggest you click on the "Members" link on the blue navigation bar. On the Members page you will find all the links and information you found on our old web site. If you use our utilities and services often you might want to bookmark http://www.ccwebs.com/members as this address will bring you directly to our members page. Like all of us, we strive to complete the site without errors, we have found a few "kinks" which we are working to correct. If you should find an error, please don't hesitate to contact webmaster@ccwebs.com . We thank you for your understanding and hope you will enjoy the new site. We would like to wish everyone a Happy New Year! TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

FAX system error	December 19 2003, 11:05 am
To: All Customers From: CapeCodWebService.com Re: FAX system failure We have just discovered that our fax system has been malfunctioning for about the last two weeks. We have been receiving some FAX's but not all. The FAX system has been replaced. We are asking customers that sent FAX's over the last two weeks to re-send their FAX's, especially customers that were expecting a response or conformation and did not get one. FAX #, 508-430-4432 We apologize for the inconvenience, TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

December 2003 - Newsletter	December 11 2003, 07:28 pm
Cape Cod Web Service .com Newsletter December 2003 Welcome to our newsletter. We would like to wish everyone Happy Holidays and a Safe and Prosperous New Year! In this newsletter: 1. X5 Pop-up-blocker. (for X5 users only) 2. Customer information update 3. Latest Virus threat 4. Roaming Access Numbers 5. Remote Email Access 6. Cape Cod Web Service . com New Web site ================== 1. X5 Pop-up-blocker. (for X5 users only) We have had a few inquires about the pop-up blocker in the X5 software. Please note that you must turn it on, it is off by default. Right or left click on the X5 icon select "Pop-Up Blocker" then select "Enable Popup Blocker". Please note: If you subscribe to any site that uses a pop-up window to "log-on" you will need to either turn off the pop-up blocker or add the site to the accepted list. To add the site to the accepted sites list click on the X5 icon, select "Popup Blocker" then click the "White List" tab. Click the add button and type in the web site's address. To sign-up/order the X5 service please go to: www.ccwebs.com/x5 2. Customer information update. We would like to ask all customers who have had a change of address or phone number to please update their account information. Customers are welcome to update their nformation on-line on our secure servers at: http://www.ccwebs.com/customer_update_center.htm or go to our main page at www.ccwebs.com and select the "Customer Update" button under "Utilities". Customers may also FAX the information to: 508.430.4432. Please do NOT email information or credit card numbers, is not secure. 3. Latest Virus threat. W32.Marque.Worm, W32.Sober@mm, Trojan.Slog. These viruses or worms are the latest to hit the Internet. Trojan.Slog is a heavily encrypted Trojan Horse that changes Internet Explorer settings, sends information to a remote server. W32.Scold@mm is a mass-mailing worm. W32.Marque.Worm uses its own SMTP engine to send an email. Please make sure your anti-virus software is current. You can find more information at: http://www.symantec.com 4. Roaming Access numbers. All customers of Cape Cod Web Service.com are welcome to use any dial-in access number we have. We have access numbers across the county, and in Canada as well. Customers who are on vacation or traveling for business may use any of our dial-up access numbers while away from home. To use these numbers you only need to go to: http://www.capecodwebservice.com/LocalNumber.htm and find a number in the area you will be visiting. Then substitute the new dial-up number in place of the local number you use. The access number page is available off our main web site www.ccwebs.com link buttons under "Services", "Dial-Up Access Numbers". If you are moving from your home area you can take your Internet access with you and keep using our service, we cover most of the United States. We also cover some areas in Canada. Simply use the above instructions to find a number in your new area and us it, you do not need to notify us of the access number change. 5. Remote Email Access Customers may retrieve and send email from our web email interface when away from home or at work. Located on our main web page ww.ccwebs.com link buttons under "Utilities" select the "Email Web Access" button. You will need to enter your email username, password and email address. You will then be able to retrieve, send, create and view email from the web interface. There is no charge for using this service. 6. Cape Cod Web Service . com - New Web site Look for our new web site www.ccwebs.com or www.capecodwebservice.com in January 2004. We have re-worked the site and made it easer to navigate. Their will be a "Members" page for our users, you can bookmark the page or set it to your home page. Again look for the new site in January. More information will be available when the new site is launched. Thank you for using Cape Cod Web Service! ======================= (R) - Registered Trademark. * - These programs, software and or patches are supplied only as a helpful suggestion we have no responsibility as to how they work or their function ability on your computer. The user has the sole responsibility to test and appraise the software, programs or patches. PLEASE NOTE: We are not affiliated with any of these companies nor do we receive any kind of compensation from them. We are simply supplying the titles for informational purposes and assume no responsibility for the companies or their products. Windows is a copyrighted trademark of the Microsoft Corporation. Mac OS, MacDesk, MAC OS X, are copyrighted trademarks of Apple Computer Incorporated. *1 Linux is an open source program/OS.
Posted by: TechHelp@ccwebs.com

System Maintenance - extended	December 11 2003, 03:28 pm
From: Cape Cod Web Service.com To: All Cape Cod Web Service Customers RE: System Maintenance - extended We needed to extend our system maintenance today beyond the estimated time, due to a software module failure. This required that our servers be taken off-line again to replace the faulty software module. Unfortunately this required that the mail servers be off-line for a short time as well. We are sorry for the inconvenience and thank you for your patience. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com

System Maintenance	December 8 2003, 04:11 pm
From: Cape Cod Web Service.com To: All Cape Cod Web Service Customers RE: System Maintenance We will conduct infrastructure maintenance to our systems on December 9, 2003 at 12:30AM EDT. This upgrade will require that our servers are taken off-line. The services for these systems will resume at approximately 4AM EST on Wednesday, December 9, 2003. All hosting customers will be unable to access their servers during the maintenance, routing to the mail severs will also be interrupted. Our secure servers will also be off-line as well. This will NOT affect dial up log-in and surfing, customers will be unable to route to our main index or server pages (ccwebs.com). Thank you for your patience. TechHelp@ccwebs.com
Posted by: TechHelp@ccwebs.com