Members FAQs and Knowledge Base
(Answers to the most commonly
asked questions)
If you do not find
your question/answer, you can submit one from the "Information" tab on the left, we will review
and post the answer to the question as soon as possible.
My computer does not have internet access, how do I get connected to your service?
We can send a CD to you that will allow you to sign up over the internet even if you currently do not have internet service. You can also sign up from any computer connected to the internet, (at work, the Library, or a friends house). You can call us and order right over the phone by calling 508-430-0139.
Our service is considered "Unlimited", with the following exceptions:
1. There is a ten minute idle time out. (If you are away from the computer for ten minutes (at idle) the system will disconnect you. You may then re-connect.
2. If you are connected for five concurrent hours the system will disconnect you. You may then reconnect.
3. You are not online for more then fifteen hours a day, averaged over thirty days.
How do I transfer my existing account to a new or second computer?
You simply would follow the instructions on our connection page to setup your second computer as you did with your current computer.
Important: Remember you can place your dial-up account on as many computers in your home as you need. However, you can only have one concurrent connection at a time. If you need two computers on (connected to the internet) at the same time you will need to either;
1. Purchase a second dial-up connection
2. Initiate internet sharing on your network. (We do not provide technical support for internet sharing.)
What is the local access phone number? Is it toll free?
A local access phone number is a local phone number we provide in your local calling area. To find out what your local access phone number use our access number finder.
Please follow the instructions on the linked page above to test for a local call.
You can always verify a local call by dialing the access number as you would a voice call. If you hear a "data
screech" then your all set. If you hear an operator message about long distance, try another access number. Also remember that many areas are now requiring you to dial ten
digits (area code plus the seven digit number).
Yes, you get space for a personal web page. This is for personal use only, please see our web page set-up page for detailed information and to setup a web page.
I have a reoccurring monthly charge for dial-up service, when will I be billed?
If you pay by Credit Card, Debit Card or Direct Checking Debit you will be charged between the 1st and the 5th of each month. The credit card companies will post the charge to your account at their discretion, we have no control over when they post the charges to your account.
If you pay by check (U.S. Postal service) you will NOT receive a bill. It is the customers responsibility to mail payments on time. All payments are due BEFORE the 1st day of the month.