|
|
Members FAQs and Knowledge Base
(Answers to the most commonly
asked questions)
|
| If you do not find
your question/answer, you can submit one from the "Information" tab on the left, we will review
and post the answer to the question as soon as possible.
Dialup List of Categories
Page 1 Page 2
- I keep getting Messenger POP Up windows when surfing?
- I get an error "Username or Password is invalid" when trying to connect to your dialup service. My username and password are correct! What can be the problem?
- If I have Call Waiting on my line, should I disable it while I’m online?
-
I keep getting Messenger POP Up windows when surfing?
You can prevent WinPopUPs by disabling the Messenger service, however, this may leave you exposed to other security issues so this approach by itself is not recommended.
Note: Some applications: Anti-virus, SQL Job Scheduler, UPS systems, etc.. use Messenger alerts to notify you are critical system events. If you use such products, then you should leave Messenger enabled and use a firewall/router to block the PopUPs.
Here are the procedures for disabling the Messenger service on Windows 2000 and XP systems:
Click: Start/Settings/Control Panel
Open: Administrative Tools
Open: Services
Open: 'Messenger' Service
Click: Stop button
Change 'Startup Type' to MANUAL
Click OK to close everything
Back to top
-
I get an error "Username or Password is invalid" when trying to connect to your dialup service. My username and password are correct! What can be the problem?
Check to ensure that your username and password have been typed in correctly, they arte both CaSe SeNsItIvE, if they were typed in incorrectly, our server will not recognize them.
If you have verified that the username and password are correct and are still unable to login, contact our TechHelp Department at 508-430-0139.
Back to top
-
If I have Call Waiting on my line, should I disable it while I’m online?
Yes. If you have call waiting active while you are on line, your Internet connection will be terminated when
you receive a call, don't change if this is the action you want.
To eliminate this problem you can disable your call feature by following these steps.
This procedure will work for Microsoft® Windows® 98 & up. The process is similar on other operating systems.
1. Click the Start button at the lower left of your desktop.
2. Move your cursor to Settings.
3. Click on Control Panel.
4. Double-click on Modems; the Modems Properties window will open.
5. Under the General tab, click the Dialing Properties button at the bottom of that window.
6. Click the box in front of To disable call waiting; a checkmark will appear in it and the drop down box at the far right of that line will activate.
7. In the drop down box, highlight the appropriate code for disabling call waiting:
- for touch-tone phones, it's usually *70
- for rotary/pulse phones, it's usually 1170
You might want to check with your local telephone company to verify the code in your area.
Click the OK button at the bottom of each window to close them all.
Click the OK button at the bottom of the Modems Properties window to close it.
To reactivate your call waiting feature once you log off the Internet, follow the same steps, except highlight 70# instead of *70.
Back to top
Page 1 Page 2
|
| |
|
