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Members FAQs and Knowledge Base
(Answers to the most commonly
asked questions)
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your question/answer, you can submit one from the "Information" tab on the left, we will review
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Dialup List of Categories
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- Is there any contract with the dial-up access?
- Sometimes as I surf to different internet sites, your internet freezes my computer. Is this normal? What can be done to correct this?
- When I turn on my computer and try to access Internet Explorer, I keep getting "Page Cannot Be Displayed" errors. What am I doing wrong?
- What are your mail and news servers?
- Can I use more than one dial-up access number?
- Why can't I connect at 56k?
- Why do I get disconnected randomly?
- How do I setup my computer to dial the Internet?
- Is Modem-On-Hold (MOH) supported in your V92 locations?
- I wish to use programs other than Internet Explorer and Outlook Express with your internet. Is this possible?
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Is there any contract with the dial-up access?
No. There is no contract requirement with our dial-up services. The account may be canceled at anytime by either the customer or Cape Cod Web Systems.
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Sometimes as I surf to different internet sites, your internet freezes my computer. Is this normal? What can be done to correct this?
Our Internet connect can NOT Freeze your computer. An internet connection is simply a communications device. It cannot freeze your computer, however, that's not to say that certain actions or programs that you use with your internet connection will not freeze your computer.
There are many programs utilized when browsing the internet. Common programs are Internet Explorer, Outlook Express, Instant Messenger, ICQ, RealPlayer, Macromedia Flash, Adobe Acrobat Reader, and dozens more. Programs that act as plug-ins, or expansions, to your internet browsing software (Internet Explorer, Netscape, Opera) such as Flash, Realplayer, and sometimes even Windows Media Player can be loaded automatically by websites you visit to allow you to view special content that they have for display.
In short, if your computer freezes up or acts strangely when you are connected to the internet, you may have Spyware, Adware or a virus in your computer. You may also have a
miss configured system settings.
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When I turn on my computer and try to access Internet Explorer, I keep getting "Page Cannot Be Displayed" errors. What am I doing wrong?
First, make sure that you are actually online (picking up a telephone receiver in the house will tell you quickly - you won't hear a
dial tone, you'll hear a data scream noise). If you don’t hear that strange screaming noise, then you are not online. Check to make sure the phone wires going from your computer to the wall outlet are secure and are in the right ports on the computer end.
If that is ok, try hooking up a voice telephone directly to the wall outlet that your computer uses. Make a phone call using it. If you hear a lot of background noise and static, then this can interfere with your internet connection and probably should be checked by a qualified phone service technician.
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What are your mail and news servers?
Mail Servers;
SMTP (Outgoing server): ccwebs.com
POP (Incoming server): ccwebs.com
News Servers;
News server: news.safepages.com
Select "My news server requires me to log on." (A check mark should be in the box.)
Enter the account name as: your dial-up log-on (ex. ccwXXXX@ccwebs.com or ccwXXXX@usa or username@ccwebs.com)
Enter the password as: your dial-up account password
If "Remember password" is unchecked you will want to check it.
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Can I use more than one dial-up access number?
You may use any dial-up access number we offer. If you are away on business or vacation, simply find the dial-up number for the area you will be in before you leave. Then when you arrive simply substitute the "away" number for your home number. One thing to remember, you can only have one concurrent connection in use at a time. If someone at home is on-line using your account you will be unable to connect at your away location until the home user disconnects.
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Why can't I connect at 56k?
The FCC currently limits modem connection speeds to 53.3 kbps. This is the fastest connect rate you can get. If you are connecting in the 40k to 50k range, this is considered a good speed for most dialup services.
Line quality can also be a large factor in connection speed. The age of the phone line, weather, and line noise can all effect your line quality. Static and/or background noise often signify poor phone lines. You can ask your phone service provider to test the line, but keep in mind the fastest speed the telco's will guarantee is typically around 21 kbps.
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Why do I get disconnected randomly?
Disconnections are often caused by poor quality phone lines. Make sure your phone line to the modem looks ok. If it runs near equipment or wires that could generate electromagnetic noise, simply moving the wire may help. If you hear noises when picking up your phone - such as static, crackling, and echoes - this will definitely cause problems. Noisy lines can sometimes be fixed easily over the phone by calling your phone service provider and requesting a line noise check.
Also, frequent disconnections can often be eliminated by updating your modem drivers.
If all else fails, you can try changing your modem settings to transmit data at a slower rate. This creates better stability, and may eliminate most disconnects. Although it seems counterintuitive, setting a slower speed can sometimes result in better performance, because the modem doesn't have to work so hard to overcome noise from the lines. Even if this is not the case in your particular situation, slightly slower data rates with no disconnections will be far less frustrating than higher speeds with frequent line drops.
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How do I setup my computer to dial the Internet?
See the
Set-up Page for instructions.
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Is Modem-On-Hold (MOH) supported in your V92 locations?
Yes, modem on hold is supported in many areas, to view what areas, please see the
number locator page and check the MOH column of the access number lists. In all MOH areas, we have a timeout of 3 minutes.
To use MOH the user must have a V.92 Modem, Call waiting on your phone line, and the
Net Waiting or a MOH software applet. Most V.92 modems include the applet with their CD.
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I wish to use programs other than Internet Explorer and Outlook Express with your internet. Is this possible?
Yes! Any internet browsing software or email client software can be utilized with our service. You need to enter the proper account information into these programs to allow compatibility with our mail servers.
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